Please contact hi@hivemapper.com to request a return. There are a few important things to keep in mind when returning a product you purchased online from Hivemapper:

1. You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection.
2. Only items that have been purchased directly from Hivemapper can be returned to Hivemapper. Hivemapper products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
3. You are responsible for the shipping and VAT/duties (if applicable) costs.
   
4. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
   
5. There will be a restocking fee of $30 per unit returned.
   

Once we receive your item and review the condition of the product, a refund will be initiated minus the shipping cost and restocking fee. The way your refund is processed depends on your original payment method.